Client Privacy Policy
Based on the UK Funeral Director Code, here’s what you need to know about how your privacy is protected.
Data Protection
Your personal information is protected under:
- UK General Data Protection Regulation (GDPR)
- Data Protection Act 2018
Funeral directors must keep records containing your data securely and in accordance with these regulations.
Records Kept About You
Funeral directors maintain records that include:
- Details of all funerals provided (requested services, estimates and invoices)
- Advice given to you regarding viewing the deceased
- Information about ashes management and handling
- Records of any complaints you make
Only authorised personnel can access these records.
Your Information Rights
- Information about the deceased is treated respectfully under the Code
- Your privacy is protected when viewing the deceased — bereaved persons must be afforded privacy
- You have the right to control who can view the deceased and other sensitive decisions
- Donations you make are managed securely and transparently
Accessing Your Complaint Information
If you make a formal complaint, you will receive a written response setting out how your complaint has been resolved.
For specific questions about how your personal data is used, please ask your funeral director directly, as they must provide clear information to help you make informed decisions.
See also our website privacy policy, which covers the information you give us through this site.